Program Management Lead, Vice President
About The Position
The Program Management Lead – Alumni Network applies subject matter expertise to coordinate, execute, and advance the global Citi Alumni Network program. Reporting to the Alumni Network Program Head / Senior Lead, this role drives the day-to-day execution of alumni programming, operational workflows, communications, and cross-functional partnerships to maintain an active, high-value community of former Citi employees worldwide. With significant autonomy and technical authority in program delivery, the role applies program governance, monitors workstream budgets and vendor deliverables, uses automation and AI workflows, and builds working relationships across Human Resources, Talent Acquisition, Communications, Legal/Compliance, and business leadership. It calls for developed communication, diplomacy, and negotiation skills to influence stakeholders, deliver complex outcomes, and protect Citigroup and the Citi Alumni Network’s reputation and assets. The role coordinates program plans, governance artifacts, budgets, benchmarking, stakeholder engagement, alumni outreach, and cross-regional operations. It manages day-to-day operations of the official Citi Alumni Network LinkedIn presence and platform channels, coordinates communications and events, supports member benefits and talent-acquisition alignment, and drives data quality, automation, analytics, risk management, and compliance. Citi’s core leadership values are We Deliver with Pride, We Succeed Together, and We Take Ownership.
Requirements
- 6–10 years of progressive experience in program management, corporate alumni relations, association management, corporate communications, or large-scale stakeholder management within a matrixed global financial institution or enterprise.
- Bachelor’s/University degree or equivalent experience required.
- Developed written, verbal, and presentation skills, with the ability to guide, influence, convince, and negotiate with colleagues across business areas and external partners.
- Proven ability to manage multifaceted deliverables, create risk management plans, coordinate workstreams, and deliver structured program frameworks on schedule.
- Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word; LinkedIn/social platform management; CRM/membership databases; digital workflow tools; and web-based community platforms.
- Strong analytical and organizational skills to resolve operational challenges, manage competing priorities, and execute complex deliverables.
- Demonstrated ability to collaborate across diverse geographies, time zones, and matrixed functional teams.
Nice To Haves
- Master’s degree.
Responsibilities
- Support planning, scheduling, and day-to-day coordination of Citi Alumni Network initiatives, aligning them with firm-wide business priorities and talent strategies.
- Coordinate creation, review, and maintenance of program plans, charters, stakeholder management plans, risk and issue registers, acceptance plans, and milestone schedules.
- Support shared budget administration for outreach campaigns, events, and operational platforms; track spending against allocations and assist with resource planning and optimization.
- Benchmark peer corporate alumni programs and incorporate industry practices, data governance standards, and community management methods.
- Partner with regional business units, function leads, and corporate champions to deliver alumni initiatives, networking events, thought-leadership sessions, and content.
- Support targeted outreach for alumni segments, including executive alumni and key functional networks across geographies and industries.
- Coordinate cross-regional steering and operational meetings; manage agendas, document outcomes, and track action items across time zones.
- Manage day-to-day operations of Citi Alumni Network LinkedIn and platform channels, coordinate content pipelines, maintain editorial calendars, and ensure alignment with brand, legal, and compliance guidelines.
- Coordinate and distribute newsletters, website updates, segmented email campaigns, and executive messaging.
- Support planning, logistics, and execution of global and domestic alumni events, including the annual Distinguished Alumni Awards.
- Work with internal sponsorship and partnership teams to execute and promote alumni benefits, discounts, cultural institution access, and other member value propositions.
- Maintain Talent Acquisition touchpoints to support boomerang hiring, alumni job boards, and Alumni Network registration in employee offboarding journeys.
- Drive CRM/alumni database data integrity and profile enrichment to support segmentation by seniority, business line, employer, and region.
- Support adoption of workflow automation and AI tools for registrations, application approvals, and routine operational processes.
- Track, compile, and analyze monthly performance metrics; generate scorecards and dashboards on membership growth, email open rates, event attendance, and channel engagement ROI.
- Assess risks in business decisions, protect the firm’s reputation and assets, comply with applicable laws, rules, regulations, and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
- Exemplify Citi’s core leadership values: We Deliver with Pride, We Succeed Together, and We Take Ownership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid time off, including vacation and sick leave
- Paid holidays
- Discretionary and formulaic incentive and retention awards may be available to eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
