Vice President, Enterprise Business Platforms, Membership Enrollment & Billing
About The Position
The Vice President, Enterprise Business Platforms, Membership Enrollment & Billing oversees department staff, including hiring, performance management, and career development, to ensure alignment with defined goals. The role develops budgets and priorities and ensures plans and resource allocations are consistent with them. It coordinates organizational plans and activities with senior leaders inside and outside IT and with strategic suppliers. The position anticipates and analyzes customer needs and recommends and develops priorities for feasibility studies, systems design, and implementation to develop or modify information processing systems, policies, and procedures. It maintains operational reliability, quality, and compliance across enrollment, eligibility, billing, and payment platforms. The role creates a target state, migration roadmap, and decommissioning discipline for a fragmented platform landscape, while improving delivery predictability, engineering flow, quality, operational stability, and continuous improvement. The Vice President translates product, operations, and business priorities into technology investments and measurable outcomes; applies emerging technology to engineering productivity, testing, incident resolution, knowledge management, operations, or member experience; and manages investment choices, capacity, strategic suppliers, and contingent workforce resources as one operating system. The role applies process and business expertise to impact business results, performs other duties as assigned, and complies with all policies and standards.
Requirements
- Bachelor's degree in Computer Science, MIS, or a related field, or equivalent experience.
- 10+ years of diverse IT experience.
- Previous experience managing staff, including hiring, training, managing workload, and performance.
- Equivalent experience may be acquired through accomplishments demonstrating applicable knowledge, duties, scope, and skills reflective of the position's level.
Responsibilities
- Oversee department staff, including hiring, performance management, and career development, to align the team with defined goals.
- Develop budgets and priorities and ensure plans and resource allocations align with them.
- Coordinate organizational plans and activities with senior leaders inside and outside IT and with strategic suppliers.
- Anticipate and analyze customer needs and develop priorities for feasibility studies, systems design, implementation, and information systems, policies, and procedures.
- Maintain operational reliability, quality, and compliance across enrollment, eligibility, billing, and payment platforms.
- Create a target state, migration roadmap, and decommissioning discipline for a fragmented platform landscape.
- Improve delivery predictability, engineering flow, quality, operational stability, and continuous improvement.
- Translate product, operations, and business priorities into technology investments and measurable outcomes.
- Apply emerging technology to engineering productivity, testing, incident resolution, knowledge management, operations, or member experience.
- Manage investment choices, capacity, strategic suppliers, and contingent workforce resources as one operating system.
- Apply process and business expertise to impact business results.
- Perform other duties as assigned and comply with all policies and standards.
Benefits
- Competitive pay
- Health insurance
- 401(k) plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off
- Paid holidays
- Flexible approach to work, with remote, hybrid, field, or office work schedules
- Additional forms of incentives may be included in total compensation, subject to eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
