Vice President, Client Solutions - Telco

ResultsCX•Remote, FL

5d•Remote

About The Position

We are seeking an accomplished executive with extensive experience in Telco outsourcing, driving growth, client value, and operational excellence. The Vice President, Client Solutions - Telco develops and maintains successful and scalable relationships with C-level leaders that are with our existing Telco partners. You will be accountable for creating strategies to achieve pipeline and revenue objectives with innovative and evolving business solutions. You will manage each opportunity to close using sales processes and offering expertise. The position will ensure both growth and satisfaction among existing Telco client base.

Requirements

Minimum experience of 10 years in client facing, enterprise account management working directly with C-level Telco client contacts
A proven track record of coaching a team to exceed their goals
Solid financial and strategic planning experience relating to large Telco clients
Strong relationship building skills and a strategic approach to client development
In depth knowledge of customer experience call centers, BPO experience is a plus
Ability to work effectively in a constantly changing fast growth environment
A desire to travel a minimum of 50%

Responsibilities

Cultivate deep, value-based relationships with client stakeholders to identify opportunities, strategic motivators, buying processes, imperatives, and decision makers that result in profitable new business
Create and manage consistent pipeline of potential opportunities across portfolio that targets voice, non-voice, and digital growth that aligns with personal annual sales targets
Create and deliver meaningful proposals to clients that clearly demonstrate value solutioning that is relevant to their business needs
Manage all strategic aspects of client relationships
Communicate account strategies effectively to key internal stakeholders in each functional area
Create value for our clients that generates a competitive advantage, cost savings, and/or new, profitable revenue stream
Facilitate strategic sessions with clients, providing thought leadership to improve value proposition and position
Build strong relationships and partner closely with internal operational colleagues to overcome challenges, resolve issues, and identify key improvements to enhance delivery
Create strategic growth plans for portfolio clients that include revenue forecasts
Lead the development and execution of new initiatives, products, offerings, processes, etc. that result in renewals, retention, and new business
Conduct continuous analysis on market trends, competitive threats, unmet needs and opportunities to deliver greater value to clients by extending company offerings
Remain well informed on day-to-day delivery results
Negotiate new contracts and renewals that result in favorable commercial terms and profitable returns
Leverage internal network and executive level team to aide in pursuit of new opportunities
Track monthly client forecasts against revenue targets
Provide in-depth analysis of each client company, competitors, financial position, acquisitions, mergers, and all other relevant data points to help position our offerings.
Present strategic client strategies and target updates to executive leadership team
Consistently meet or exceed the expectations of our client partners, internal teams and management