Vice President, Client Operations - CLO/Structured Debt

BNY Mellon • Houston, TX

6d • $69,000 - $167,000

About The Position

BNY is seeking a Vice President to join its Structured Debt Client Platform within Client Operations and Reporting in Houston, Texas. The role supports major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate BNY resources. It applies advanced judgment and problem-solving to complex information and non-routine inquiries, while using knowledge of BNY products and services to identify client needs, contribute to business development, and propose expanded offerings for front-office consideration. The position also leads and participates in internal initiatives to improve the client experience, develop service-process improvements, and support complex client accounts.

The successful candidate will bring relevant client service or operations experience in financial services, ideally with Corporate Trust and CLO/CDO experience. The role requires analytical, communication, relationship-building, and team-leadership capabilities, as well as knowledge of finance and accounting, compliance and reporting, reconciliation, and industry regulations and standards.

Requirements

• Bachelor’s degree in business, finance, or a related field.
• Typically 7–12 years of experience.
• Analytical and problem-solving skills, including proficiency in finance/accounting, compliance/reporting, and reconciliation, and the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Thorough understanding of industry regulations and standards.
• Demonstrated experience leading teams and guiding less experienced team members.

Nice To Haves

• Advanced degree or professional certification.
• Relevant client service or operations experience in financial services.
• Corporate Trust and CLO/CDO background.
• SOLVAS experience.

Responsibilities

• Support major external clients by resolving complex operational and technical issues, ensuring requests are executed, and directing clients to appropriate BNY resources.
• Analyze complex information and resolve the most complex or non-routine client inquiries using advanced problem-solving skills, judgment, and experience.
• Use in-depth knowledge of BNY products and services across business lines and geographies to identify client needs, contribute to business development, and propose expanded offerings for front-office consideration.
• Participate in and lead initiatives to improve the client experience and develop process improvements based on client service best practices.
• Support multiple complex client accounts.
• Lead teams and provide guidance to less experienced team members.

Benefits

• Competitive compensation.
• Wellbeing programs.
• Generous paid leaves, including paid volunteer time.
• 401(k) plan for eligible employees.
• Company-sponsored medical, dental, vision, and basic life insurance plans for eligible employees and eligible dependents.
• Other benefits for eligible employees, including paid time off such as vacation and sick time.
• Potential eligibility for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior