Vice President, Claims Operations, TD Insurance

TD•Toronto, ON

8d•CA$185,000 - CA$275,000•Onsite

About The Position

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct Term Life in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Requirements

Undergraduate degree required
Minimum 7-10 years of progressive insurance experience, with a focus on Claims leadership
Experience with leading teams through transformation and delivering AI-driven solutions
History of leading an operations function, making an impact, developing and executing on strategies and delivering superior results in both the short and long term
Analytical capability required to manage multi-billion dollar claims severity spend
People Leadership is key in this function; both the ability to effectively collaborate, influence and manage stakeholders across TDI
Proven ability to manage a diverse group of employees in multiple locations is critical to success in this role
Powerful communicator who engages colleagues, business partners, external stakeholders at all levels
Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input while remaining focused on delivering results that matter to Sr Leaders within TDI
Comfort operating in ambiguity, testing & learning, failing fast, and remaining resilient under pressure
Expertise in working effectively in teams – requires a track record of working cross-organizationally and with multiple stakeholders at varying levels
Demonstrated experience successfully leading large scale change initiatives
Drive collaboration and deliver synergies across where possible
Ability to role model and embrace TD's Shared Commitments

Nice To Haves

Post Graduate degree preferred
Actuarial or Finance degree preferred

Responsibilities

Deliver on legendary customer and colleague experiences
Manage incurred claims costs within the approved risk appetite to meet the business goals of TD Insurance (TDI)
Continually improve the Claims target operating model, end-to-end processes, and internal control frameworks to help TDI achieve its strategic objectives
Lead 1,000+ colleagues across the Auto, Residential, Small Business, Catastrophic Claims and Claims Response Operations teams
Lead the Auto Center network and broader repair capacity opportunities to support client needs
Foster positive and collaborative relationships with government and industry stakeholders to promote the business interests of TDI
Grow talent, develop skills, and capabilities of respective teams to achieve career goals, support project/initiative success, and achieve business results
Acquire, develop, and retain a diverse talent base with the capabilities needed to achieve strategic objectives
Work closely with key business leaders, including Vendor Management and Claims Journey leadership, to develop strategic business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
Execute on the annual business plan to deliver results aligned with business strategies
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary
Set operational team direction and collaborate with others to execute on common goals
Cultivates and models the Colleague Promise to support colleague growth and foster a culture of care.
Leads with authenticity and supports well-being to represent TD's brand.
Builds and retains an engaged and diverse team that embraces diversity of thought, creativity, and curiosity.
Values, respects, and listens to every colleague and customer, committing to a common goal and collaborating to move with speed and get things done.
Identifies, recruits, and develops a diverse talent pipeline to innovate and maximize individual strengths, leading to better business outcomes.
Encourages colleague development to achieve career and business objectives, providing timely feedback, motivation, appreciation, and recognition.
Promotes a continuous learning culture by proactively seeking, listening to, and acting on feedback from peers and colleagues to improve the colleague experience.
Fosters an environment that encourages sharing of knowledge, information, skills, and subject matter expertise among the team.
Ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams.
Leads teams through change, creating an environment where they feel psychologically safe to challenge current practices.
Models resiliency and flexibility, communicates a compelling vision with clarity, and empowers colleagues to drive innovation.
Fosters a high-performance culture by setting team targets and objectives, promoting ongoing feedback and coaching, and conducting Quarterly Check-Ins to drive accountability and business results.