Vice President, Account Management – Micro Kitchen Program

Sodexo•Santa Clara, CA

19h•Remote

About The Position

Sodexo's Inreach segment is seeking a Vice President of Account Management – Micro Kitchens. The Vice President of Account Management – Micro Kitchens is a senior executive responsible for driving client retention, account growth, and long‑term partnership success for Micro Kitchen solutions across client locations throughout North America. This role leads strategic account management efforts for national clients, ensuring profitable growth, strong client relationships, and delivery of value in alignment with InReach and Sodexo objectives. The VP will lead geographically dispersed account teams, collaborate closely with Operations, Sales, Finance, HR, and Development, and champion client‑centric strategies that result in sustained retention and new revenue growth. This is a remote role with 50% travel, and the preferred candidate should reside on the West Coast.

Requirements

Minimum 10 years of progressive experience in account management, sales, or client retention, including executive‑level client leadership.
Proven experience managing key or national accounts within a multi‑site, client‑based environment.
Demonstrated success leading geographically dispersed teams.
Strong strategic, analytical, and organizational skills with the ability to manage complexity and competing priorities.
Advanced financial acumen, including experience developing and evaluating business cases and financial models.
Excellent written, verbal, and presentation skills with strong executive presence.
Willingness and ability to travel extensively across North America.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 10 years
Minimum Functional Experience - 10 years

Nice To Haves

Executive‑level client management experience within the convenience services industry.
Experience selling, managing, or supporting Micro Kitchens, micro‑markets, vending, or office coffee service solutions preferred
Background supporting national or enterprise level clients preferred

Responsibilities

Develop and execute the strategic account management plan to drive sustained client retention, growth, and profitability for Micro Kitchen solutions.
Own business planning, forecasting, and performance measurement for assigned account portfolios in alignment with InReach financial goals.
Ensure the right clients are retained under the right financial and operational terms for Sodexo.
Lead and manage a team of geographically dispersed account managers supporting national and regional Micro Kitchen clients.
Partner cross‑functionally with senior leaders in Operations, Sales, Finance, and Human Resources to develop and execute go‑to‑market strategies supporting both territory‑based and strategic accounts.
Provide professional leadership, coaching, and performance management to ensure strong execution, accountability, and engagement across the account management team.
Build and maintain strong executive‑level relationships with clients, including C‑suite and senior decision‑makers.
Establish a strong internal and external web of influence to position InReach as an innovative, forward‑thinking, and dependable partner.
Recommend and navigate strategic courses of action based on deep understanding of customer objectives, market dynamics, and competitive landscape.
Lead complex client conversations and negotiations required to maintain and strengthen long‑term partnerships.
Demonstrate strong financial acumen with deep understanding of the InReach financial model.
Collaborate with Finance and Senior Operations leaders to develop creative, profitable financial solutions that support contract extensions, renewals, and growth initiatives.
Support contract negotiations and extension strategies through data‑driven analysis and financial modeling.
Partner with Development and Deployment teams to ensure successful implementation of new programs and initiatives through a well‑defined, efficient retention and account management process.
Continuously improve account management processes to support scalability, consistency, and productivity.
Uphold Sodexo’s mission and values while ensuring Clients for Life offerings are delivered consistently in alignment with InReach solutions.
Foster a culture of collaboration, accountability, and continuous improvement.