Veterinary Technician Supervisor, Overnight

Ethos Veterinary Health•Grand Terrace, CA

1d•$28 - $36•Onsite

About The Position

Animal Emergency Clinic (AEC) in Grand Terrace, California, is hiring an experienced Veterinary Technician Supervisor to lead overnight emergency hospital operations while providing hands-on clinical support. The role independently oversees overnight operations, patient flow, and team performance, and serves as the primary operational contact for Veterinary Technicians, veterinary assistants, veterinarians, and clients. It requires confidence managing overnight operations without additional on-site management, receptionists, or client liaisons. The supervisor leads the overnight clinical team, makes operational decisions, manages staffing and labor, supports emergency and critical care, and handles client service and financial responsibilities. Clinical duties must remain within California veterinary scope-of-practice requirements. The schedule is four to five eight-hour overnight shifts per week, Friday through Tuesday, with weekend availability required; exact shift start and end times are to be confirmed. Compensation is based on credentials, experience, and qualifications. RVTs earn $29–$36 per hour plus a $5 overnight differential; non-RVTs earn $25–$28 per hour plus the differential. The posting describes Ethos Veterinary Health as a network of 140 specialty and emergency hospitals, part of the NVA Group, where employees work alongside veterinary leaders and have opportunities for mentorship and professional growth.

Requirements

Minimum 3–5 years of hands-on emergency veterinary medicine experience.
Minimum 2 years of supervisory or team leadership experience.
Strong emergency and critical care clinical skills.
Confidence supervising Veterinary Technicians and support staff, delegating responsibilities, and making independent decisions.
Experience managing staffing levels, labor efficiency, and employee performance.
Comfort balancing clinical responsibilities with client service, administrative duties, and financial transactions.
Strong communication, conflict resolution, and client de-escalation skills.
Ability to remain calm, organized, and decisive during high-pressure situations.
Fluent English speaking and reading skills.
Clinical duties must remain within California veterinary scope-of-practice requirements.

Nice To Haves

Experience in a high-volume emergency or specialty animal hospital.
Previous experience independently managing overnight hospital operations.
Experience with veterinary practice management software.
Familiarity with ezyVet and SmartFlow.
California Registered Veterinary Technician (RVT) license; preferred but not required.

Responsibilities

Independently oversee overnight emergency hospital operations, patient flow, and team performance.
Serve as the primary operational contact for Veterinary Technicians, veterinary assistants, veterinarians, and clients.
Lead the overnight clinical team, delegate responsibilities, and maintain accountability.
Prioritize incoming emergencies, hospitalized patients, and treatment needs alongside the attending veterinarian.
Make independent operational decisions and escalate concerns to hospital leadership when appropriate.
Address staff concerns, resolve conflicts, and maintain hospital policies and procedures.
Ensure accurate shift handoffs and effective communication between teams.
Evaluate patient census and workload to determine appropriate staffing levels.
Adjust staffing based on hospital needs, including sending employees home early when appropriate.
Coordinate team assignments, breaks, and lunches while maintaining patient coverage.
Monitor overtime, labor efficiency, and team productivity.
Provide real-time coaching, feedback, and support to overnight employees.
Provide hands-on Veterinary Technician support during emergencies, procedures, and critical patient care.
Assist veterinarians with patient stabilization, diagnostics, treatments, and hospitalized patient management within authorized scope of practice.
Ensure veterinary orders are completed promptly and medical records remain accurate.
Monitor patient care workflows and redistribute responsibilities as needed.
Maintain established emergency and critical care protocols.
Manage overnight reception responsibilities, including phones, client check-ins, and patient intake.
Prepare, review, and present treatment estimates.
Obtain client approvals, collect deposits, process payments, and maintain accurate invoices.
Complete financial audits and ensure accurate charge capture.
Communicate compassionately with clients during stressful or emotional situations.
De-escalate difficult interactions, address complaints, and resolve concerns within hospital guidelines.
Coordinate patient discharges and ensure accurate client communication.
Maintain compliance with hospital SOPs, safety protocols, and standards of care.
Ensure treatment areas remain clean, organized, and prepared for emergencies.
Address workflow and staff performance concerns in real time.
Document significant incidents, client concerns, and operational issues.
Complete accurate patient records, financial documentation, and end-of-shift reporting.