Veterinary Technician Assistant

Arista Non-DVM•Durham, NC

13d•Onsite

About The Position

The Veterinary Technician Assistant is responsible for maintaining excellent patient care and operational productivity by helping the Veterinarian leverage their time and efforts to meet the needs of their clients and patients. The Veterinary Technician Assistant helps relieve the Veterinarian of technical work and administrative details, achieving greater efficiency in daily practice. The Veterinary Technician Assistant helps facilitate and streamline communication from the treatment area to the Client Experience Concierge and, most importantly, the client.

Requirements

3+ years of experience working as a veterinary professional
Experience in both general practice and specialty/ ER veterinary medicine preferred
Ability to follow directives and plan of care established by the Veterinarian, even if there are differing treatment opinions
Knowledgeable on veterinary medical terminology and medication
Exceptional interpersonal skills demonstrated through the ability to build trust, foster positive working relationships, and navigate sensitive conversations with professionalism and empathy
Ability to remain calm and empathetic in stressful/emergency situations
Commitment to exceptional customer service, high-quality care, and overall excellence
High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as general practice, specialty, and emergency veterinary teams
Ability to work nights, weekends, holidays, and on-call shifts as needed
Ability to lift up to 50 lbs independently and over 50 lbs with assistance
Ability to work effectively in environments with noise, animal odors, and other sensory stimuli
Ability to meet any position-specific screening requirements, such as a clinical acumen assessment
Must be at least 18 years of age at time of hire

Nice To Haves

Experience in both general practice and specialty/ ER veterinary medicine preferred

Responsibilities

Support veterinary staff as needed and maintain a positive and cooperative relationship with other Team Members, including but not limited to patient triage, patient care, medicine administration, laboratory, radiology, estimates, charging/invoicing, refills, and admission/discharge
Effectively collaborate with veterinary staff to ensure a high standard of care
Accurately record and maintain patient records in the medical chart, such as Veterinarian directives, treatments, patient notes, and client communication
Communicate with pet owners about treatment plans, medication administration, side effects, and post-treatment care instructions