Veterinary Receptionist
About The Position
Parkwood Animal Hospital is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is central to the client experience and combines precise administrative work with warm, professional communication, including during sensitive or emotionally complex interactions. Qualified candidates have experience with high-volume front desk operations, remain composed under pressure, and deliver consistent customer service in a clinical setting. The receptionist greets and checks in clients and patients, handles calls and appointment scheduling, maintains medical records, processes payments, and coordinates communications with clinical staff. The role also involves communicating care information compassionately, supporting efficient patient flow, and keeping the reception and waiting areas organized. Parkwood Animal Hospital and Boarding has served the Friendswood, Texas area since 2009 and provides wellness and preventive care, surgery, dentistry, internal medicine, critical care, and other services. Its modern facility includes six exam rooms and technology such as digital and dental radiography, ultrasonography, in-house laboratory diagnostics, and surgical and therapeutic lasers. The hospital emphasizes compassion, client education, collaboration, and strong relationships among clients, pets, doctors, and support staff.
Requirements
- At least 1 year of experience as a veterinary receptionist.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Nice To Haves
- Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system, responding to questions about appointments, prescription refills, vaccination records, and general hospital information.
- Perform client check-out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain cleanliness and organization of the reception area and waiting room.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
