Veterinary Receptionist

Veterinary Practice Partners • Kinston, NC

8h • $13 - $15 • Onsite

About The Position

Riverbank Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist. The role is open to candidates with transferable experience from human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. The successful candidate will remain composed under pressure, demonstrate an affinity for animals, and support clients in varied, sometimes emotionally demanding situations. Veterinary-specific knowledge is not required; onboarding and training are provided.

This is a full-time position consisting of four 10-hour shifts per week. The hospital operates Monday through Friday, 8:00 AM to 7:00 PM, and no weekend hours are required. Salary is $13.00–$15.00, dependent on experience and skills.

Riverbank Animal Hospital is a full-service veterinary clinic in Kinston, North Carolina, providing medical, surgical, and dental services for small animals, including cats and dogs. The hospital primarily operates by appointment, accommodates limited daily walk-ins and emergencies, and also provides boarding services.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet are preferred.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and ensure timely data entry in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed