Veterinary Receptionist

Alliance Animal Health•Fort Smith, AR

About The Position

Labahn Veterinary Hospital is seeking a friendly, organized, and compassionate Veterinary Receptionist to serve as an initial point of contact for clients and help the hospital operate smoothly. The role centers on providing a welcoming client experience, supporting daily workflow, and communicating with clients and veterinary team members. The hospital provides comprehensive companion-animal care, including preventive care, surgery, urgent care, in-house diagnostics, digital X-rays, and laser therapy. The receptionist will welcome clients and patients, manage calls and emails, schedule appointments, check clients in and out, process payments, and complete administrative tasks. The role also involves offering discreet emotional support to clients facing stressful situations and helping ensure their questions and concerns reach the appropriate team member. The position offers access to virtual learning, hands-on training, interactive development opportunities, and continuing education to support professional growth. Candidates must be comfortable working in a veterinary hospital environment where they may encounter unpleasant odors and noises, animal waste, bites, scratches, and potentially contagious diseases.

Requirements

Fluent in reading, writing, and speaking Spanish; bilingual Spanish fluency is required.
Strong verbal and written communication skills in Spanish and English.
Compassionate, calm, team-oriented attitude and genuine interest in helping people and animals.
Strong organizational skills and ability to multitask in a busy veterinary environment.
Computer proficiency, attention to detail, and ability to learn new systems and processes.
Self-starter mindset and desire to continue learning and growing professionally.
Comfort working in a veterinary hospital environment that may involve unpleasant odors, noises, animal waste, bites, scratches, and potentially contagious diseases.

Nice To Haves

At least one year of veterinary experience is preferred, ideally in a veterinary receptionist, veterinary customer service, or similar client-facing role.

Responsibilities

Welcome clients and patients professionally and maintain a clean, organized, inviting reception area.
Answer incoming phone calls and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.
Schedule appointments to support hospital workflow and the needs of the veterinary team.
Check clients in and out, process payments, and assist with administrative tasks.
Provide compassionate, discreet emotional support to clients during stressful or difficult situations.
Communicate effectively with veterinarians, veterinary technicians, and other team members to support a positive client and patient experience.
Provide clear information to clients and ensure their questions reach the appropriate team member.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, HSA, and FSA.
401(k) and 401(k) matching program.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Competitive compensation.
Continuing education allowance for licensed, registered, or certified roles.
Tuition reimbursement for any AVMA-accredited veterinary technology program.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.