Veterinary Receptionist - Quincy, MA

Willard Veterinary Clinic • Quincy, MA

12d • $20 - $23 • Onsite

About The Position

Willard Veterinary Clinic, a five-doctor small animal practice in Quincy, Massachusetts, is seeking a full-time Veterinary Receptionist to provide a welcoming and positive experience for clients and their pets while supporting the doctors, technicians, and support staff in keeping the hospital running smoothly. The clinic emphasizes high-quality medicine, excellent patient care, outstanding client service, Fear Free, low-stress handling, collaboration, and professional growth.

The position is approximately 40 hours per week, with varying weekday hours between 8:30 a.m. and 8:00 p.m. and rotating Saturdays. The clinic offers four-day work weeks, flexible scheduling, and opportunities to build skills and take on additional responsibility. The Veterinary Receptionist is expected to help maintain a clean, organized, and welcoming hospital environment and contribute wherever the team needs support.

Compensation is $20.00–$23.00 per hour, negotiable based on experience. Benefits include retirement savings options and matching, tuition support, referral bonuses, health and supplemental insurance options, paid parental leave, paid time off, employee pet discounts, team bonuses, professional development and continuing education support, uniform allowance, paid holidays, and employee assistance and discount programs. Some benefits are limited to full-time employees or have other eligibility conditions.

Requirements

• Previous veterinary hospital or veterinary office experience.
• Strong customer service and communication skills, with a focus on long-term client relationships.
• Confidence handling high call volume and juggling multiple priorities.
• Compassion and professionalism in sensitive or emotional situations.
• Strong problem-solving skills and a calm presence in a busy environment.
• Experience collecting payments, reviewing estimates, and discussing services with clients.
• Familiarity with veterinary terminology and common appointment types.
• A positive, reliable, team-first approach and a genuine love of animals.
• Availability for rotating Saturdays.
• Ability to stand or sit for extended periods.

Nice To Haves

• Experience with practice management software such as AVImark, Cornerstone, ezyVet, or IDEXX Neo.

Responsibilities

• Greet clients and their pets with warmth, compassion, and professionalism.
• Answer phones, route calls, and respond promptly to voicemails.
• Schedule appointments and efficiently manage a multi-doctor calendar.
• Check clients and patients in and out and verify appointment information.
• Communicate with clients about appointments, medical records, prescription requests, lab results, and hospital information.
• Make outbound calls, texts, and emails for confirmations, reminders, and follow-up care.
• Clearly explain services, procedures, policies, and next steps to clients.
• Process payments, review estimates, and discuss services and costs with clients.
• Handle client concerns with empathy and escalate them when needed.
• Coordinate with doctors and technicians to support smooth patient flow.
• Maintain accurate client and patient records.
• Keep the hospital clean, organized, and welcoming, and assist wherever the team needs support.

Benefits

• Competitive pay, with compensation that reflects skill set and future performance.
• 401(k) matching and a Roth Retirement Savings Plan.
• Flexible Spending Account for full-time employees.
• 529 Savings Plan.
• Tuition Support Program.
• Referral bonus program.
• Medical, dental, and vision insurance for full-time employees.
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members, for full-time employees.
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service; this benefit does not apply in states with paid family leave programs.
• Sick time and paid time off.
• Free or discounted lab work for employee pets.
• Discounts on pet services and products.
• Pet food discount program.
• Quarterly Team Rewards Bonus Program.
• Professional development opportunities.
• Continuing education allowance.
• Uniform allowance.
• Six paid holidays for full-time employees.
• Employee Assistance Program.
• Employee discount program.
• Four-day work weeks and flexible scheduling.
• Team events, meals, and coffee runs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed