Veterinary Receptionist - Quincy, MA

Vetcor•Quincy, MA

11d•Onsite

About The Position

Willard Veterinary Clinic is hiring a full-time Veterinary Receptionist for its five-doctor small animal practice in Quincy, Massachusetts. The receptionist helps create a positive client experience and supports doctors, technicians, and other staff in keeping the hospital running smoothly. The clinic emphasizes high-quality medicine, compassionate patient care, outstanding client service, Fear Free low-stress handling, collaboration, and continuing learning. The schedule is approximately 40 hours per week, with varying weekday hours between 8:30 a.m. and 8:00 p.m., plus rotating Saturdays. The clinic also describes four-day work weeks and flexible scheduling. Compensation is $20.00–$23.00 per hour and is negotiable based on experience. The role is suited to an experienced veterinary receptionist who is comfortable supporting clients and pets, managing a busy front desk, and coordinating with the care team. The clinic offers opportunities to expand skills and take on more responsibility, along with professional development and continuing education support.

Requirements

Previous veterinary hospital or veterinary office experience is required.
Strong customer service and communication skills, with a focus on long-term client relationships.
Confidence handling high call volume and juggling multiple priorities.
Compassion and professionalism in sensitive or emotional situations.
Strong problem-solving skills and a calm presence in a busy environment.
Experience collecting payments, reviewing estimates, and discussing services with clients.
Availability for rotating Saturdays.
Ability to stand or sit for extended periods.
A positive, reliable, team-first approach and a genuine love of animals.

Nice To Haves

Familiarity with veterinary terminology and common appointment types.
Experience with practice management software such as AVImark, Cornerstone, ezyVet, or IDEXX Neo.

Responsibilities

Greet clients and their pets warmly, compassionately, and professionally.
Answer phones, route calls, and respond promptly to voicemails.
Schedule appointments and manage a multi-doctor calendar.
Check clients and patients in and out and verify appointment information.
Communicate with clients about appointments, medical records, prescription requests, lab results, and hospital information.
Make outbound calls, texts, and emails for confirmations, reminders, and follow-up care.
Explain services, procedures, policies, and next steps clearly to clients.
Process payments, review estimates, and discuss services and costs with clients.
Handle client concerns empathetically and escalate them when needed.
Coordinate with doctors and technicians to support smooth patient flow.
Maintain accurate client and patient records.
Keep the hospital clean, organized, and welcoming, and help wherever the team needs support.

Benefits

401(k) matching and Roth Retirement Savings Plan.
Tuition support program.
Referral bonus program.
Flexible Spending Account (full-time only).
529 Savings Plan.
Medical, dental, and vision insurance (full-time only).
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only).
Up to three weeks of full pay for the birth or adoption of a child, for full-time employees after one year of service; this benefit does not apply in states with paid family leave programs.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Pet discounts on services and products.
Pet food discount program.
Quarterly team rewards bonus program.
Professional development opportunities.
Continuing education allowance.
Uniform allowance.
Six paid holidays (full-time only).
Employee Assistance Program.
Employee discount program.
Flexible scheduling and four-day work weeks.