Veterinary Receptionist - Sheboygan, WI
Sheboygan Animal Hospital•Sheboygan, WI
•Onsite
About The Position
Sheboygan Animal Hospital is seeking an experienced Veterinary Receptionist who is passionate about client service and thrives in a fast-paced environment. This full-time role involves greeting clients and patients, managing appointments, processing payments, and handling client concerns with empathy. The hospital is known for exceptional patient care and a focus on work-life balance, offering a supportive team environment where contributions are valued and growth is encouraged.
Requirements
- Previous experience in a client care role
- Excellent multitasking skills and the ability to stay calm in a fast-paced environment
- Compassionate communication skills, especially in sensitive or emotional situations
- A positive attitude and ability to contribute to a supportive, upbeat team culture
- Strong customer service skills with a focus on building long-term client relationships
- Strong attention to detail when updating patient records and documenting communication
- Experience coordinating appointments, managing schedules, and optimizing clinic flow
Responsibilities
- Greet clients and patients with warmth and professionalism
- Answer phones, route calls appropriately, and respond to voicemails promptly
- Schedule appointments and manage a multi-doctor calendar efficiently
- Check patients in/out and ensure accurate client and patient information
- Collect payments, process invoices, and review estimates with clients
- Handle client concerns with empathy and skillfulness, escalating when needed
- Help the team with tasks as needed to keep the day running smoothly
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options (accident, critical illness, hospital, short and long-term disability, legal plan, and life insurance)
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Flexible approach to compensation
- Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
