Veterinary Receptionist - Sheboygan, WI

Sheboygan Animal Hospital•Sheboygan, WI

About The Position

At Sheboygan Animal Hospital, we’re a small-animal and pocket-pet/exotic practice with 3.5 doctors located in Sheboygan, WI, and we’re known for providing exceptional patient care while also focusing on work-life balance for our team members. We’re looking for an experienced Receptionist who is passionate about client service, thrives in chaos, and is excited to join a team that truly enjoys working together. If you’re looking for a clinic where your contributions are valued and your growth is supported, you may have just found your home. Why Our Veterinary Receptionists Love It Here Flexibility when life happens Supportive environment where questions are welcomed, and growth is expected Leaders who listen, value your ideas, and appreciate your contributions Opportunities to expand your skillset and take on more (if you want it) High standards of care with a team that’s proud of the medicine we practice We celebrate birthdays, milestones, and the little wins that matter

Requirements

Previous experience in a client care role
Excellent multitasking skills and the ability to stay calm in a fast-paced environment
Compassionate communication skills, especially in sensitive or emotional situations
A positive attitude and ability to contribute to a supportive, upbeat team culture
Strong customer service skills with a focus on building long-term client relationships
Strong attention to detail when updating patient records and documenting communication
Experience coordinating appointments, managing schedules, and optimizing clinic flow

Responsibilities

Greet clients and patients with warmth and professionalism
Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and manage a multi-doctor calendar efficiently
Check patients in/out and ensure accurate client and patient information
Collect payments, process invoices, and review estimates with clients
Handle client concerns with empathy and skillfulness, escalating when needed
Help the team with tasks as needed to keep the day running smoothly

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage with supplemental options
Up to three weeks of paid parental leave
Generous PTO
Employee discounts
Quarterly team bonuses
Continuing education allowance
Uniform allowance
Six paid holidays
Employee Assistance Program
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program