Operations Service Manager - Sheboygan, WI

Compass Group•Sheboygan, WI

8d•$56,500 - $60,000•Onsite

About The Position

The Operations Service Manager (OSM) helps support the daily operations of the branch and ensures work is completed according to standard operating procedures. In this role, you will assist in supporting drivers to help keep operations running smoothly. The ideal candidate is a team player with experience in customer service, warehouse operations, safety practices, or fleet support. This position is primarily internal-facing and works closely with Customer Service Managers and other branch team members. The goal of this role is to help create a positive, safe, and well-organized work environment where associates have the support, they need to be successful.

Requirements

3+ years of leadership experience in delivery, route-based operations, logistics, warehouse, transportation, or a related environment
Proven ability to hire, train, coach, and develop frontline employees while managing performance and accountability
Strong operational, organizational, and problem-solving skills with a focus on safety, service, and productivity
Excellent communication and customer service skills
Valid driver's license and willingness to spend significant time in the field conducting ride-along, audits, and route support

Nice To Haves

Experience leading route drivers or other field-based teams preferred

Responsibilities

On-site at branch daily, working with internal associates and branch leadership to drive efficient operations
Leads the team of route drivers, ensuring we maintain appropriate staffing levels with safe, well- trained drivers to meet the needs of our clients
Serves as the branch’s fleet champion, ensuring key performance metrics in sustainability, finance, and safety are met or exceeded
Leads the associate care center, ensuring the appropriate leader is in place to connect with drivers and daily tasks are completed according to Canteen policy
Knowledge of all equipment, fleet and technology used by team to run effective routes and operate an efficient warehouse
Skilled in preparing reports to be used in presentations to associates or leadership