Veterinary Receptionist - Athens, GA

Vetcor • Athens, GA

1d • Onsite

About The Position

Good Hands Veterinary Hospital is hiring an experienced Customer Service Representative (Veterinary Receptionist) for a full-time position. This role is crucial in providing exceptional patient care and a positive experience for every client. The ideal candidate will be professional, compassionate, and dependable, with previous animal or veterinary experience. They will deliver outstanding customer service, keep the front desk organized, and manage a fast-paced hospital environment. The position involves meaningful daily interaction with pets and their owners, and offers opportunities for professional development and growth within a supportive, team-oriented veterinary environment.

Requirements

• Previous animal-care or veterinary experience is required
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Professional, courteous, and compassionate demeanor
• Ability to remain calm, organized, and effective in a busy veterinary environment
• Reliable attendance and a strong commitment to your team
• Comfort working around dogs, cats, and other companion animals
• Strong attention to detail and accuracy
• Ability to communicate clearly with clients and veterinary professionals
• Commitment to providing an excellent client experience from beginning to end

Nice To Haves

• Previous veterinary reception or customer service experience is strongly preferred

Responsibilities

• Provide professional, compassionate service to clients and their pets
• Answer incoming calls and respond to client questions and inquiries
• Schedule and manage veterinary appointments accurately and efficiently
• Welcome clients and patients and provide a positive front-desk experience
• Check patients in and out while maintaining accurate client and patient information
• Process payments and assist with client accounts
• Communicate effectively with veterinarians, veterinary technicians, and other team members
• Help coordinate communication between the front desk and medical team
• Maintain a clean, organized, and professional reception area
• Assist with daily front-office operations and administrative duties as needed
• Protect client confidentiality and handle sensitive information appropriately
• Maintain professionalism, accuracy, and compassion even during busy or challenging situations

Benefits

• Competitive compensation
• 401(k) matching
• Tuition support
• 529 Savings Plan
• Referral bonuses
• Medical coverage
• Dental coverage
• Vision coverage
• Supplemental insurance options
• Sick Time / Paid Time Off
• Paid parental leave
• Employee pet discounts
• Quarterly team bonuses
• Continuing education allowance
• Professional development opportunities
• Uniform allowance
• Six paid holidays
• Employee Assistance Program
• Employee discounts
• Pet-care discounts
• Free or discounted lab work for employee pets
• Pet food discount program
• Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• Accident insurance
• Critical illness insurance
• Hospital insurance
• Short- and long-term disability insurance
• Legal plan
• Employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed