Veterinary Receptionist
About The Position
Ark Veterinary Hospital & Urgent Care is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and balances administrative accuracy with warmth across routine and emotionally sensitive interactions. Candidates should have experience managing a high-volume front desk, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting. This is a full-time position at a hospital open seven days a week. The schedule includes rotating weekends, some closing shifts ending at 8 p.m., and some holidays from 10 a.m. to 6 p.m. Employees may work three long shifts and one short shift to reach 40 hours, allowing three days off each week. The hourly salary is $18–$20, depending on skills, experience, and qualifications. Ark Veterinary Hospital & Urgent Care has served the Henrietta and Rochester communities since 2018, providing care for dogs, cats, and exotic pets, including general veterinary services and urgent care. The hospital emphasizes exceptional patient care, community involvement, and support for local shelters through spay/neuter services and veterinary care.
Requirements
- At least 1 year of experience as a veterinary receptionist.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Demonstrated customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Nice To Haves
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointments using practice management software.
- Answer and manage a multi-line telephone system and respond to inquiries about appointments, prescription refills, vaccination records, and general hospital information.
- Check clients out by processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Keep the reception area and waiting room clean and organized.
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off.
- 401(k) plan for full-time employees.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
