Veterinary Receptionist

Wildwood • Wildwood, MO

11h

About The Position

Fox Creek Veterinary Hospital at Wildwood is seeking a skilled and compassionate full-time Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is an integral part of the client experience and combines precise administrative work with warm, professional communication, including during sensitive or emotionally complex interactions. The hospital is an AAHA-accredited practice serving canine, feline, equine, and pocket pets. It emphasizes continuing education, compassion, and providing high-quality care with up-to-date facilities and equipment.

The receptionist works shifts scheduled within the hospital's operating hours of 8:00 AM to 8:00 PM, Monday through Sunday. Rotating weekends and holidays are required. The stated salary is $18–$20 per hour, based on skills, experience, and qualifications.

Requirements

• At least 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
• Ability to work rotating weekends and holidays.

Nice To Haves

• Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet software.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries about appointments, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records and ensure timely data entry in the veterinary practice information management system.
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed