Veterinary Receptionist

Ark Veterinary Hospital & Urgent Care•Henrietta, NY

11h•$18 - $20

About The Position

Ark Veterinary Hospital & Urgent Care is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and balances accurate administrative work with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience managing a high-volume front desk, remain composed under pressure, and provide consistent, high-quality customer service in a clinical setting. The hospital is open seven days a week. The schedule includes rotating weekends, some closing shifts, and some holidays. Employees may work three long shifts and one short shift to reach 40 hours, with the option of three days off each week. The hourly salary is $18–$20, based on skills, experience, and qualifications. Ark Veterinary Hospital & Urgent Care has served the Henrietta and Rochester communities since 2018, providing general veterinary services and urgent care for dogs, cats, and exotic pets. The hospital emphasizes exceptional patient care, community involvement, and support for local shelters through spay/neuter services and veterinary care.

Requirements

At least 1 year of experience as a veterinary receptionist.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Demonstrated customer service skills and ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Nice To Haves

Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system, responding to inquiries about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and ensure timely data entry in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Maintain cleanliness and organization of the reception area and waiting room.