Veterinary Receptionist - Norwell, MA
About The Position
Norwell Veterinary Hospital is looking for a compassionate, organized Veterinary Receptionist to join our dedicated team. As the first point of contact for our clients and patients, you'll help create exceptional experiences while supporting the daily flow of our busy hospital. If you enjoy building relationships, thrive in a fast-paced environment, and take pride in providing outstanding customer service, we'd love to meet you. We celebrate successes, support each other through challenges, and believe a positive workplace leads to exceptional patient care. Whether you're just beginning your veterinary career or bringing years of experience, you'll find opportunities to learn, grow, and make a meaningful impact every day.
Requirements
- A passion for helping people and caring for pets
- Excellent communication and customer service skills
- A positive attitude and collaborative mindset
- Strong organizational skills and attention to detail
- The ability to multitask and remain calm in a fast-paced environment
- Strong computer skills and the ability to learn new software systems
- Reliability, professionalism, and a commitment to exceptional client service
Nice To Haves
- Previous veterinary, medical, or customer service experience is preferred but not required
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Provide outstanding customer service by phone, email, and in person
- Schedule appointments and help manage daily patient flow
- Check patients in and out while maintaining accurate client and medical information
- Communicate with clients regarding appointments, medications, follow-up care, and patient needs
- Process payments and assist with financial transactions
- Coordinate with doctors, technicians, and support staff to provide exceptional patient care
- Maintain accurate records and assist with administrative tasks
- Help create a clean, organized, and welcoming reception area
- Be a positive and supportive resource for clients, patients, and teammates
Benefits
- Competitive compensation
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly Team Rewards Bonus Program
- Continuing education allowance
- Professional development opportunities
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Birthday lunches
- Stocked snack bar
- Team outings
- Corporate events
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
- Sick Time / Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
