Veterinary Receptionist - Burlington, MA
About The Position
Burlington Veterinary Hospital is hiring a Client Care Specialist (Veterinary Receptionist) for a full-time position. This role is ideal for someone looking to build lasting relationships with clients, work with a supportive team, and enjoy their work environment. As the first point of contact for clients and their pets, you will play a crucial role in creating a welcoming experience. The hospital is known for its exceptional client service, high-quality medicine, and supportive team culture. They are looking for a compassionate individual who enjoys helping people and pets. This is a workplace where contributions are appreciated and growth is encouraged.
Requirements
- Previous customer service experience
- Strong communication skills with the ability to handle sensitive conversations with empathy
- Confidence managing high call volume while balancing multiple priorities
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and collaborative, team-first mindset
- Passion for building lasting relationships with clients and providing exceptional service
Nice To Haves
- Veterinary reception experience preferred
- Experience with Avimark or other veterinary practice management software is a plus
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer phones, emails, and text messages while providing exceptional customer service
- Schedule appointments and help coordinate an efficient daily workflow
- Check patients in and out while maintaining accurate client and patient records
- Process invoices, collect payments, and review estimates with clients
- Educate clients about hospital services, preventive care, and next steps
- Help prioritize urgent scheduling needs while maintaining a calm, organized front desk
- Maintain a clean, welcoming reception area
- Collaborate with doctors and teammates to provide an outstanding client experience
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
