Veterinary Receptionist - Burlington, MA
About The Position
Burlington Veterinary Hospital is a small animal practice located in Burlington, Massachusetts, known for our exceptional client service, high-quality medicine, and supportive team culture. We're looking for a compassionate Client Care Specialist who enjoys helping people as much as they love helping pets. As the first friendly face clients see and the reassuring voice they hear on the phone, you'll play an essential role in creating a welcoming experience for every pet and every family who walks through our doors. If you're looking for a workplace where your contributions are appreciated and your growth is encouraged, you may have just found your new home.
Requirements
- Previous customer service experience; veterinary reception experience preferred
- Strong communication skills with the ability to handle sensitive conversations with empathy
- Confidence managing high call volume while balancing multiple priorities
- Excellent organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and collaborative, team-first mindset
- Passion for building lasting relationships with clients and providing exceptional service
Nice To Haves
- Experience with Avimark or other veterinary practice management software is a plus
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer phones, emails, and text messages while providing exceptional customer service
- Schedule appointments and help coordinate an efficient daily workflow
- Check patients in and out while maintaining accurate client and patient records
- Process invoices, collect payments, and review estimates with clients
- Educate clients about hospital services, preventive care, and next steps
- Help prioritize urgent scheduling needs while maintaining a calm, organized front desk
- Maintain a clean, welcoming reception area
- Collaborate with doctors and teammates to provide an outstanding client experience
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
