Veterinary Receptionist - New Hope Animal Hospital
About The Position
New Hope Animal Hospital in Cedar Park, Texas, is hiring a full-time, on-site Veterinary Receptionist. The hospital is an AAHA-accredited small-animal practice with urgent care services and is part of Mission Pet Health, a larger veterinary network. The receptionist helps create a welcoming client experience and supports efficient hospital operations through phone and front-desk service, recordkeeping, appointment scheduling, financial transactions, and client education about pet wellness and hospital services. The role calls for compassionate, empathetic service to clients and their pets in a fast-paced setting. Some weekends and holidays are required. Mission Pet Health invites candidates to complete a short online assessment during the hiring process. The organization describes its support as including a local-practice environment backed by network resources, collaboration, and opportunities for professional development. Specific benefits depend on role and hours worked.
Requirements
- Passion for excellent customer service and a genuine love for animals.
- Exceptional communication skills and the ability to manage stressful situations with good judgment and a positive attitude.
- Strong organizational skills, including the ability to prioritize and multitask in a fast-paced environment.
- A collaborative, team-first mindset and the ability to work independently and with direction.
- A flexible schedule, including some weekends and holidays.
Nice To Haves
- Experience with veterinary software is preferred.
Responsibilities
- Manage a multi-line phone system and greet clients with a positive attitude.
- Ensure client interactions reflect a commitment to compassionate care.
- Maintain accurate medical records and manage appointment schedules.
- Handle financial transactions to support efficient hospital operations.
- Educate clients about preventative care and other hospital services.
- Demonstrate empathy and respect, and provide a calming presence for clients.
Benefits
- Medical, dental, and vision insurance coverage options.
- Access to an Employee Assistance Program (EAP).
- 401(k) retirement options.
- Life insurance and disability coverage.
- Professional development opportunities, including educational assistance for qualified teammates enrolling in AVMA-accredited veterinary technician programs.
- Discounted veterinary care for employees' pets.
- Access to an online discount platform.
- Free 24/7 access to doctors through Teladoc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
