Veterinary Hospital Receptionist

Petco•Keizer, OR

3d•Onsite

About The Position

The Veterinary Hospital Receptionist, referred to in the posting as the Hospital Concierge, provides customer care to clients of Petco’s full-service Vetco Total Care hospitals. The Concierge represents the hospital’s mission and values and is typically the first and last person clients encounter. The role supports an efficient hospital workflow and helps create an exceptional experience for patients, clients, and team members. The Concierge answers and routes calls, manages the appointment calendar, greets clients and patients, coordinates arrivals with technical staff, monitors wait times, confirms appointments, and keeps the waiting area clean and stocked. The role also provides backup support to technical staff when needed and participates in training new staff. The Concierge must help balance client and patient needs with the medical team’s ability to deliver care, including communicating about delays and adjusting appointments when necessary. This position works in a Vetco Total Care full-service veterinary hospital and involves regular contact with clients and their pets, veterinary specialists, and vendors. It has no immediate supervisory duties. The role reports directly to the Hospital Office Manager and Hospital Leader on Duty for activities related to patient and client care.

Requirements

High school diploma.
At least one year of previous experience working in a veterinary practice or in a customer-facing role in another organization.
Excellent written and verbal communication skills.
Compassion and sympathy, with the ability to maintain a professional attitude and demeanor during emotional and stressful situations.
Exceptional telephone and computer skills.
Team-oriented approach and willingness to learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

Previous experience using a Practice Management System.

Responsibilities

Answer the practice phone and route calls appropriately.
Maintain the hospital appointment calendar, schedule appointments from callers or visitors, and review online bookings.
Greet visitors, clients, and patients by name upon arrival and notify technical staff when they arrive.
Monitor wait times and make accommodations during busy periods or emergencies.
Participate in training new staff members and disseminating knowledge as needed.
Keep the waiting area clean and stocked, using special disinfectants when contagious disease is suspected.
Confirm appointments the prior day using the client’s preferred communication method and make necessary adjustments.
Provide backup support to technical staff with room preparation or patient discharge when primary staff are occupied.
Optimize hospital workflow, including rescheduling appointments when appropriate and keeping clients informed about delays.
Ensure appointment durations are appropriate to the circumstances, such as the number of pets and whether they are sick or well.
Perform additional duties as assigned.