CSR
About The Position
We are seeking a dedicated and compassionate Veterinary Receptionist to provide exceptional customer service and support the smooth operation of a veterinary practice. As the first point of contact for pet owners, this role helps create a welcoming environment for clients and their pets. The position includes greeting clients and pets, managing appointments and phone inquiries, maintaining patient records, processing payments, and sharing information about pet care and clinic services. The receptionist may also assist veterinary staff with animal restraint when needed and help keep the reception area organized. The role requires collaboration with clinic team members to support a seamless workflow.
Requirements
- At least 1–2 years of prior veterinary reception experience; veterinary clinic experience is required.
- At least 1 year of veterinary reception experience is required.
- Excellent communication skills and the ability to empathize with pet owners.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- A genuine passion for animal welfare and commitment to providing high-quality care.
- Proficiency in basic computer skills for managing appointments and records.
Nice To Haves
- Knowledge of animal anatomy and basic veterinary terminology.
- Animal-handling skills, including restraint techniques for dogs and cats.
Responsibilities
- Greet clients and their pets warmly upon arrival.
- Schedule appointments and manage the clinic calendar.
- Answer phone calls and respond to questions about services, treatments, and pet care.
- Maintain accurate patient records, including medical histories and treatment plans.
- Process payments and address billing inquiries.
- Assist veterinary staff with animal restraint during examinations and treatments when necessary.
- Provide clients with information about pet care, preventive health measures, and available services.
- Keep the reception area clean, organized, and welcoming.
- Collaborate with team members to support a seamless clinic workflow.
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
