Veterinary Receptionist

Veterinary Practice Partners•Marcellus, NY

11d•Onsite

About The Position

Lake Country Veterinary Care is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. Lake Country Veterinary Care is a multi-doctor small animal general practice located in the beautiful Finger Lakes of Central New York. Our primary focus is preventive and wellness care for the companion animals in our community, but we also have advanced technologies and capabilities, including imaging (radiographs, ultrasound), soft tissue surgery, dental procedures, pain management, and integrative medicine options. Lake Country prides itself in having served its community for over 35 years thanks to the quality medicine and the exceptional staff that provides it.

Requirements

Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor

Nice To Haves

Previous experience as a veterinary receptionist or medical office assistant preferred

Responsibilities

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.