Veterinary Receptionist - Seattle, WA
About The Position
Columbia City Veterinary Hospital is hiring an experienced Veterinary Receptionist to join their dedicated team of compassionate veterinary professionals. They are passionate about providing high-quality patient care and exceptional client service, and believe the client experience starts the moment they connect with the hospital. The hospital fosters a supportive, fun environment that encourages camaraderie, learning, and growth, and is looking for someone who can handle enthusiastic pet owners and their stories. The role offers a four-day workweek, a predictable schedule with rotating Saturdays, and the opportunity to make a difference in the community. The team enjoys occasional perks like coffee runs, ice cream parties, and meals, and emphasizes the importance of regular lunch breaks and mutual support among teammates. The environment encourages enjoying one's work.
Requirements
- Previous veterinary reception or veterinary hospital experience
- A passion for pets and veterinary care
- Strong client service and communication skills
- The ability to build positive relationships with clients and teammates
- Confidence handling phones, scheduling, and multiple priorities
- Strong organizational skills and attention to detail
- The ability to stay calm and professional in a busy veterinary environment
- A positive attitude and team-first mindset
- Confidence to own tasks and responsibilities
- A willingness to learn, grow, and support your teammates
- A sense of humor and the ability to enjoy your work
Responsibilities
- Greet clients and patients with warmth and professionalism
- Provide exceptional client service in person and over the phone
- Answer incoming calls and respond to client questions
- Schedule appointments and help manage the hospital calendar
- Check clients and patients in and out efficiently
- Process payments and maintain accurate client account information
- Communicate clearly with clients about appointments, hospital processes, and next steps
- Coordinate with veterinarians and clinical team members to support smooth patient flow
- Maintain accurate client and patient information in the hospital’s practice management system
- Help create a welcoming, organized, and positive front desk environment
- Listen patiently as clients tell you exactly why their pet is the greatest animal to ever live
- Take ownership of tasks and responsibilities to help deliver positive outcomes
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
