Veterinary Practice Manager

Veterinary Practice Partners • Rye Brook, NY

10d • $80,000 - $90,000 • Onsite

About The Position

Rye Harrison Veterinary Hospital is seeking a Full-Time Veterinary Practice Manager for their Rye Brook, NY location. This role involves providing leadership and structure to the veterinary team, including veterinarians, technicians, and support staff. The manager will work directly with hospital leadership, focusing on developing their management and leadership skills. A strong understanding of the veterinary industry and prior experience in hospital operations are essential. The responsibilities include leading with clarity, managing multiple priorities, and contributing to the hospital's excellence and the well-being of the animals.

Requirements

• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving.
• Independent leader looking for opportunity to take ownership of work and lead by example.
• Team approach – puts the team / community first and thrives in a collaborative environment.
• Drives results – identifies opportunity areas, develops action plan and executes.
• Effective time management, organization, multi-tasking and attention to detail.
• Strong communication and conflict resolution skills with staff and clients.
• Passionate about great customer service.
• Comfortable with computers and software, including veterinary practice management systems (PIMS), Microsoft Office, and Teams.
• Strong capabilities in communication, balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.
• 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.

Nice To Haves

• Prior experience overseeing hospital operations.

Responsibilities

• Oversee day-to-day operations, with a primary focus on hospital growth initiatives.
• Maintain team focus on client growth and retention activities (e.g., health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation).
• Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns.
• Ensure practice is offering premium, white glove experience to all clients.
• Manage hospital operations in collaboration with Partner Doctors, Medical Director, and Operations Director.
• Manage personnel including hiring, training, development, performance management, and resolution of staff conflicts.
• Manage scheduling, inventory management, and administrative duties required to run the practice.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Demonstrate initiative in balancing the needs of both the business and the staff.

Benefits

• Competitive salary
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Guardian voluntary benefits
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed