Veterinary Practice Manager

Santee Animal Hospital•Santee, SC

13d•Onsite

About The Position

Santee Animal Hospital is seeking a courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. This role involves ordering, inventory management, coordinating schedules, resolving conflicts among office staff, training staff, and ensuring the practice operates efficiently. The manager will also answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs. The ideal candidate will be patient, detail-oriented, and adept at multitasking, with exceptional management, organizational, and customer service skills.

Requirements

Minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital.
Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator.
Highly organized and possess computer skills.
Self-starter with the desire to continue to advance knowledge and skillset.
Open availability with flexibility to change hours based on hospital’s needs.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
Answering telephone calls in a polite and professional manner.
Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.

Nice To Haves

Experienced or Certified Veterinary Practice Manager

Responsibilities

Make informal recommendations to the veterinary regional manager concerning staffing needs, advancement, re-assignments, hours of work, or other status changes affecting receptionists.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress, discuss corrective measures, and prepare appraisals.
Recruit, hire, and onboard appropriate staff members that fit within the culture and needs of the hospital.
Terminate staff members who do not follow guidelines, policies, and protocols, including handling job descriptions and assisting with setting salaries.
Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, explain hospital personnel policies and procedures, and maintain effective employee-management communication.
Work well with all team members and ensure actions support the hospital, doctors, and practice philosophy.
Manage hospital procedures for assembling patient records, recording practitioners' orders, and maintaining accurate patient information.
Ensure pet owners' complaints are promptly addressed and resolved.
Prepare employee work schedules and manage office staff.
Establish an inventory control system to assure adequate stocks of supplies, review best prices for purchased products, and maintain inventory control, including controlled drugs.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Ensure payroll is completed and submitted accurately and in a timely manner.
Establish good relationships with vendors.
Promptly notify appropriate veterinary staff of emergency cases.
Interview suitable office staff candidates and provide training to office employees as needed.
Perform other duties as assigned.

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses