Veterinary Office Manager
About The Position
Bedford Veterinary Medical Center is a state-of-the-art, multi-doctor hospital offering personal, progressive, and comprehensive animal care. We practice high-quality medicine with compassion. Our services include wellness care, anesthesia, dentistry, internal medicine, laser therapy, in-house pharmacy, surgery, urgent care, and acupuncture. We are well-equipped with advanced technology and supported by an experienced staff. Our sister hospital, Lowell Road Veterinary Center, offers rehabilitation services. We aim to make clients and pets feel like part of our family. This position will oversee operations for both the Bedford and Lowell locations.
Requirements
- Minimum of 3-5 years of experience in a veterinary office or similar customer service role
- At least 1-2 years in a supervisory or management position
- 40 hours a week, rotating weekends
Responsibilities
- Train, coach, evaluate, and support team members through performance management and team meetings.
- Manage staffing schedules, payroll, hiring, onboarding, and employee relations.
- Maintain accurate records, inventory control, controlled substances compliance, and hospital policies (DEA/OSHA).
- Oversee office workflow, facility maintenance, safety, and revenue reporting.
- Support marketing initiatives and represent the hospital at community and industry events.
- Ensure exceptional client service by resolving concerns professionally and supporting patient care coordination.
- Build and maintain strong vendor relationships to support hospital operations.
- Communicate effectively with staff, clients, and veterinary teams while fostering a positive workplace culture.
- Perform additional duties as assigned.
- Oversee the daily administrative functions of the veterinary office, ensuring a well-organized and efficient workflow.
- Supervise, train, and mentor reception staff to ensure high-quality customer service.
- Ensure that the office environment remains clean, safe, and welcoming for clients and staff.
- Maintain inventory of office supplies and veterinary materials, placing orders as necessary.
- Manage office scheduling, including coordinating with the veterinary team to ensure appropriate coverage for appointments and surgeries.
- Handle staff scheduling, ensuring proper coverage and compliance with labor laws.
- Prepare and distribute internal communications to keep all team members informed about clinic operations and changes.
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
