Veterinary Office Manager
About The Position
Join a Team That Makes a Difference Every Day At Meadowlawn Animal Services, we believe exceptional veterinary care starts with exceptional people. As a privately owned group of three thriving small animal hospitals, we are committed to providing outstanding medicine, compassionate client service, and a positive workplace culture where our team members can grow and succeed. We are seeking a full-time Office Manager who is an organized, proactive leader with a passion for people, problem-solving, and operational excellence. This role is ideal for someone who enjoys balancing team leadership, client service, and business operations in a fast-paced veterinary environment. About Us Meadowlawn Animal Services is a respected veterinary group dedicated to delivering high-quality medical care and exceptional client experiences. Our hospitals are built on teamwork, accountability, and a shared commitment to the well-being of our patients, clients, and staff.
Requirements
- Previous management or supervisory experience
- Strong leadership and team-building skills
- Excellent communication and conflict-resolution abilities
- Exceptional organizational and multitasking skills
- Ability to make sound decisions in a fast-paced environment
- Strong customer service background
- Proficiency with computer systems and scheduling software
Nice To Haves
- Veterinary, medical, or healthcare management experience
- Experience with inventory management and financial reconciliation
- Human resources or employee relations experience
Responsibilities
- Lead, coach, and support hospital team members
- Assist with recruiting, interviewing, hiring, and onboarding new employees
- Address staff concerns and facilitate conflict resolution
- Promote accountability, engagement, and professional development
- Create and maintain employee schedules
- Oversee daily hospital operations and workflow
- Manage the appointment calendar to optimize efficiency and client access
- Monitor inventory levels and coordinate ordering of supplies
- Complete daily deposits and other administrative duties
- Identify operational challenges and implement effective solutions
- Ensure an exceptional client experience at every touchpoint
- Address client concerns promptly and professionally
- Resolve complaints and service issues with empathy and professionalism
- Support the team in maintaining strong client relationships
- Maintain compliance with applicable regulations, policies, and procedures
- Ensure hospital records and processes meet company standards
- Support continuous improvement initiatives and operational goals
Benefits
- Competitive salary based on experience
- 4-day work week
- Paid Time Off beginning after 6 months of employment
- IRA with 3% employer match
- Dental and Vision insurance
- Pet care discounts
- Supportive leadership team
- Opportunity to make a meaningful impact on both patients and people
- A collaborative workplace culture focused on growth and excellence
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
