Veterinary Launch Operations Associate

Nightingale Veterinary Partners•New York, NY

11d•$58,000 - $65,000•Hybrid

About The Position

Nightingale Veterinary Partners is a growing family of veterinary practices seeking a Launch Operations Associate to support the opening of new veterinary practices and provide regular coverage at existing hospitals. This junior-level, hands-on role requires previous veterinary hospital experience. During a launch, this person will typically spend four-to-six weeks onsite preparing the hospital and supporting the team through go-live. When not assigned to a launch, they will work regular shifts at existing practices. The role requires out-of-state travel, including overnight stays several times per year. The Launch Operations Associate helps ensure new hospitals are organized, stocked, tested, and ready for the team and clients. The ideal candidate will be detail-oriented, work well with others, and communicate effectively.

Requirements

Previous veterinary hospital experience is required
Ability to stand and walk for extended periods
Ability to unpack, move, and organize equipment and supplies
Ability to lift up to 40 pounds
Reliable transportation
Comfortable traveling and working early mornings, evenings, or weekends
Comfortable with physical, administrative, and basic technical tasks
Able to work independently and manage changing priorities

Nice To Haves

Experience as a veterinary assistant, technician, client service representative, or similar role is preferred

Responsibilities

Receive, unpack, organize, and track equipment and supplies
Match packing slips to purchase orders and report missing or damaged items
Stage equipment and supplies in the correct rooms and keep work areas organized
Maintain a punch list and track outstanding items
Coordinate with delivery drivers, vendors, and installers
Take photos, document issues, and follow up on incomplete work
Prepare rooms, workstations, and supplies before staff arrive
Help staff set up and log in during go-live
Answer basic questions about supplies, rooms, and equipment
Restock supplies and test labels, barcodes, phones, printers, and payment terminals
Escalate operational issues as they arise
Work regular shifts at existing veterinary hospitals based on staffing and operational needs
Assist with basic setup and testing of systems (logins, printers, phones, scanners, tablets, internet, email, shared drives, payment terminals)
Confirm basic ezyVet functions, templates, permissions, and printing
Troubleshoot simple issues, open support tickets, and escalate problems as needed