Veterinary Hospital Receptionist

Petco•Kaneohe, HI

1d•Onsite

About The Position

The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice. All hospital partners are responsible for performing duties in a way that creates an environment in which: The patient’s needs always come first. Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience. Contentious issues are dealt with and resolved as they occur, or as soon as is possible. exceptional teamwork and commitment to shared goals benefits the entire organization. Petco has been "where the pets go" for more than 60 years, providing meals, toys, supplies, and expert support. They believe in the universal truths of pet parenthood and are present for every step of the way. Petco is 29,000+ strong, nurturing the pet-human bond in over 1,500 Petco stores, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers across the U.S., Mexico, and Puerto Rico. In 1999, they founded Petco Love, supporting thousands of local animal welfare groups and helping find homes for approximately 7 million animals through in-store adoption events.

Requirements

High school diploma is a requirement.
Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
Must have excellent written and verbal communication skills.
Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
Must have exceptional telephone and computer skills.
Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

Previous experience using a Practice Management System

Responsibilities

Assume primary responsibility for answering the practice phone and routing calls appropriately.
Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
Participate in the training of new staff members and general dissemination of knowledge as required.
Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
Perform additional duties as assigned