Veterinary Hospital Administrator - All Creatures Veterinary Clinic

Lakefield Veterinary Group•Anchorage, AK

1d•Onsite

About The Position

The Veterinary Hospital Administrator supports a five-doctor veterinary practice and is responsible for its business, staff, and operational functions, in partnership with the Area Manager and Medical Director and with operational support from Lakefield. This is an onsite, 40-hour-per-week position. The administrator is expected to be available to team members during hospital operating hours and available on Saturdays. The role oversees day-to-day practice operations, financial performance, human resources, facilities, scheduling, compliance, and business development. It also leads and develops hospital team members, supports veterinary staff collaboration, and works with hospital and organizational leaders to improve operations, client service, and patient care. The administrator has supervisory responsibility for hospital team members other than doctors and co-supervises medical support staff with veterinary leadership. The Pet Stop is a veterinary practice in Anchorage, Alaska, established in 1985. Lakefield Veterinary Group partners with veterinary hospitals to provide operational support, resources, and strategic leadership while preserving each practice’s people, culture, and community connections.

Requirements

Bachelor’s degree or associate degree in a related field, or equivalent work experience.
At least 2 years of experience in overall operations, financial and facilities management, and/or human resources.
Two years of job-specific experience in a hospital management role within the veterinary or human health industry.
Knowledge of applicable state, federal, and local employment, safety, and regulatory laws and requirements.
Ability to lead, manage, coach, and develop employees and departments.
Ability to collaborate with hospital leaders and cross-functional teams.
Strong verbal, written, and active-listening communication skills; ability to present information clearly and effectively.
Ability to interact professionally with diverse clients, employees, and stakeholders.
Strong interpersonal and technical skills and ability to build productive relationships with internal teams and external stakeholders.
Strong organizational and time-management skills and ability to manage multiple priorities, projects, and deadlines.
Ability to handle sensitive and confidential information discreetly and professionally.
Strong critical thinking, judgment, and problem-solving skills.
Ability to adapt to changing situations, priorities, and work environments.
Ability to proactively identify challenges, evaluate options, and develop practical solutions.
Onsite availability for 40 hours per week, including availability on Saturdays.

Nice To Haves

Experience in the veterinary field.
Experience leading a large team.
Licensed Veterinary Technicians with leadership and business-minded qualities and experience are welcome to apply.

Responsibilities

Champion the hospital’s values and foster a positive, collaborative, high-performing workplace culture.
Partner with hospital leadership to support efficient delivery of high-quality veterinary care and oversee day-to-day business and operational functions.
Collaborate with hospital leadership and organizational partners on strategic planning, business development, operational initiatives, and long-term growth.
Manage the financial performance of assigned hospital(s), develop strategies to meet financial goals, monitor performance, and communicate results and priorities.
Monitor key performance indicators and prepare and communicate regular reports and summaries.
Lead, coach, mentor, and develop direct-report team members; provide feedback and recognition, conduct evaluations, address performance concerns, and set expectations.
Encourage continuing education and job-related training, and promote employee engagement, accountability, and ownership of hospital goals.
Participate in recruitment, selection, hiring, onboarding, and orientation of hospital team members.
Manage day-to-day human resources matters and ensure practices comply with organizational policies and employment laws.
Partner with veterinarians, medical leaders, and support teams; oversee and assist with doctor and staff scheduling to ensure appropriate coverage.
Collaborate with the hospital team on marketing initiatives and assess their effectiveness.
Oversee the hospital facility, equipment, and physical environment, coordinating repairs, maintenance, and replacement as needed.
Maintain knowledge of regulatory requirements and ensure compliance with OSHA, DEA, and other relevant agencies; promote a safe and compliant workplace.
Identify and implement sustainable improvements to processes, efficiency, client service, team performance, and patient care.
Supervise hospital team members other than doctors and co-supervise medical support staff with veterinary leadership.