Veterinary Hospital Administrator

Lakefield Veterinary Group•Kent, WA

21h•Onsite

About The Position

The Veterinary Hospital Administrator drives the performance of a veterinary hospital and creates and maintains an environment that supports the delivery of quality, compassionate, and efficient animal healthcare. In partnership with the Area Manager, Medical Director, hospital leadership, and organizational partners, the Administrator oversees the business, staff, and support and operational functions of the practice, including human resources, financial, operational, and business activities. The position is responsible for the financial performance of assigned hospital(s) and helps establish a vision of excellence and a profitable operation. This is a 40-hour-per-week, onsite role. The Administrator is expected to be available to team members during the hospital’s operational hours and has supervisory responsibility for hospital team members other than doctors. The Administrator works with veterinary leadership to co-supervise medical support staff.

Requirements

Bachelor’s degree or associate degree in a related field, or equivalent work experience.
At least 2 years of experience in overall operations, financial and facilities management, and/or human resources.
Two years of job-specific experience in a hospital management role within the veterinary or human health industry.
Knowledge of applicable state, federal, and local employment, safety, and regulatory laws and requirements.
Ability to lead, manage, coach, and develop employees and departments effectively.
Ability to work collaboratively with hospital leaders and cross-functional teams.
Strong verbal, written, and active-listening communication skills; ability to present information clearly and effectively.
Ability to interact professionally and effectively with diverse clients, employees, and stakeholders.
Strong interpersonal and technical skills and ability to connect people and ideas to achieve desired outcomes.
Ability to build and maintain productive relationships with internal teams and external stakeholders.
Strong organizational and time-management skills, including the ability to manage multiple priorities, projects, and deadlines.
Ability to handle sensitive and confidential information with discretion and professionalism.
Strong critical thinking, sound judgment, and problem-solving skills.
Ability to adapt to changing situations, priorities, and work environments while maintaining effectiveness.
Ability to proactively identify challenges, evaluate options, and develop practical solutions.
Availability to team members during hospital operational hours; this is a 40-hour-per-week onsite position.

Nice To Haves

Experience in the veterinary field.
Experience leading a large team.
Licensed Veterinary Technicians with leadership and business-minded qualities and experience are welcome to apply.

Responsibilities

Champion hospital values and culture by fostering a positive, collaborative, high-performing workplace grounded in Respect, Learning, Do the Right Thing, WOW Service, and Fun.
Partner with hospital leadership to support efficient delivery of high-quality veterinary care and serve as the primary point of contact for day-to-day business and operational functions.
Collaborate on strategic planning, business development, operational initiatives, and long-term growth opportunities.
Manage the financial performance of assigned hospital(s), develop strategies to achieve revenue and profitability goals, monitor results, identify improvement opportunities, and communicate financial priorities.
Monitor key performance indicators such as daily revenue, average invoice amount, transaction volume, and labor costs; prepare and communicate regular reports and summaries.
Lead, coach, mentor, and develop direct reports; provide feedback and recognition, conduct evaluations, address performance or behavioral concerns, and set clear expectations.
Encourage continuing education, job-related training, and professional growth while fostering employee engagement, accountability, and ownership of hospital goals.
Participate in recruitment, selection, and hiring; support onboarding and orientation by communicating responsibilities, expectations, policies, procedures, and appropriate use of equipment and resources.
Manage day-to-day human resources matters and maintain compliance with organizational policies and applicable employment laws and regulations.
Partner with veterinarians, medical leaders, and support teams to promote collaboration and patient care; oversee and assist with doctor and staff scheduling to ensure appropriate coverage.
Collaborate with the hospital team on marketing initiatives and ensure programs and promotions are implemented, tracked, evaluated, and adjusted as appropriate.
Oversee the maintenance, functionality, and condition of the hospital facility, equipment, and physical environment; coordinate repairs, maintenance, and replacement needs.
Maintain knowledge of applicable regulatory requirements and ensure compliance with OSHA, DEA, and other relevant regulatory agencies; promote a safe, compliant workplace.
Identify and implement sustainable improvements to hospital processes, efficiency, client service, team performance, and patient care.