Veterinary Customer Services Representative I/II

Auburn University•Auburn, AL

15h•Onsite

About The Position

The College of Veterinary Medicine is seeking candidates for a Veterinary Customer Services Representative I/II. This position is responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, directs incoming phone calls, and provides support to the veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.

Requirements

High school diploma or equivalent
2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems. (For Level II)
When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Responsibilities

Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client information and referring veterinarian.
Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.
Appropriately directs clients to areas within the clinic for animal care and continues to ensure client's visit is successful.
Receives and screens telephone calls to include scheduling appointments; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response.
Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment.
Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
Discharges clients in a timely and appropriate manner.
Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client.
Addresses any past accounts or financial follow-ups.
Confirms client does not have any further clinical questions.
Generates, analyzes, validates, and verifies financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar's office.
May assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision.
Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.
May assist veterinary technicians with basic patient care such as, restraining patients while clinical staff administers treatments, giving basic medications by direction of detailed treatment schedule, feeding patients, icing incisions, changing out fluids, nebulizing patients, and flushing catheters under supervision by clinical staff.
May assist in cleaning kennels, stocking medical supplies, and uploading a clean and safe clinical working environment.