Veterinary Client Services Representative I - Sr AS6395
Oklahoma State University•Stillwater, OK
•$15 - $25•Onsite
About The Position
Primarily responsible for reviewing all charges and fee estimates, discussing payment policy with clients and collecting additional deposits when charges exceed original fee estimate. Responsible for greeting clinic clients, admitting/dismissing patients and collecting payment for services. Schedules appointments, answers phones, and communicates necessary messages to faculty/clinicians.
Requirements
- High School/GED (degree must be conferred on or before agreed upon start date)
- One year of veterinary or medical office experience (for Vet Client Svc Rep I)
- Three years of veterinary or medical office experience (for Vet Client Svc Rep II)
- One year of experience in billing/cash handling (for Vet Client Svc Rep II)
- Five years of veterinary or medical office experience (for Vet Client Svc Rep III)
- Two years' experience in billing/cash handling (for Vet Client Svc Rep III)
- Completion of at least two on-campus or on line customer service focused training courses (for Vet Client Svc Rep III)
- Eight years of veterinary or medical office experience (for Vet Client Svc Sr)
- Four years' experience in billing/cash handling (for Vet Client Svc Sr)
- Completion of at least two on-campus or online customer service focused training courses (for Vet Client Svc Sr)
- Certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA) (for Vet Client Svc Sr)
- Post-secondary education may substitute for years of required experience
- Excellent interpersonal and communication skills
- Excellent organization skills
- Ability to handle/reconcile payments received for services
- Multi-line phone skills
- MS Office experience
Nice To Haves
- High School/GED
- Eight years’ experience in a medical or veterinary client service role
- Four years’ experience in billing/cash handling
- Completion of at least two on-campus or online customer service focused training courses
- Certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA)
Responsibilities
- Reviewing all charges and fee estimates
- Discussing payment policy with clients
- Collecting additional deposits when charges exceed original fee estimate
- Greeting clinic clients
- Admitting/dismissing patients
- Collecting payment for services
- Scheduling appointments
- Answering phones
- Communicating necessary messages to faculty/clinicians
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
