Veterinary Customer Service Representative

Alliance Animal Health•Inman, SC

18h•Onsite

About The Position

The Creature Comforts Animal Emergency Clinic is a new addition to the Creature Comforts Veterinary Resorts and Suites in Inman, SC. This clinic aims to be a trusted partner in the lives of pets while offering the highest in quality of innovative medicine for pets experiencing urgent medical situations. The clinic's hours of operation are Monday - Thursday: 5 pm - 12 am midnight, and Friday - Monday: 24 hours. The Veterinary Customer Service Representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The ideal candidate will be patient, empathetic, and passionately communicative, able to put themselves in customers' shoes and advocate for them when necessary. They should be confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Requirements

Customer-oriented service representative
Patient, empathetic, and passionately communicative
Able to put themselves in customers' shoes and advocate for them when necessary
Confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints
Minimum of 1-year veterinary experience preferred, but not required
Compassionate and calm team-player
Ability to multi-task
Strong communication skills
Highly organized
Possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset

Nice To Haves

1-year veterinary experience

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Be comfortable with various medical outcomes

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Continuing Education Allowance (applicable to licensed employees)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses