Veterinary Customer Service Represensitive

Rancho Sequoia Animal Hospital•Simi Valley, CA

2d•Onsite

About The Position

This role serves as the main point of contact for clients, blending customer service, scheduling, administrative tasks, and coordination with the veterinary medical team to ensure a seamless experience for both pets and owners. The position requires strong interpersonal skills, attention to detail, and a genuine care for animals.

Requirements

Basic computer skills (typing, MS Office, PDF, email, attachments).
Ability to type with both hands, using all fingers without looking at the keyboard.
Upbeat personality with strong interpersonal skills.
A few years of real-world job experience preferred.
Honesty, diligence, empathy, punctuality, teamwork, and ability to follow orders.
Knowledge of animal care and raising animals.

Nice To Haves

Past veterinary experience.
Experience in raising animals.

Responsibilities

Greet clients and their pets upon arrival.
Manage all forms of client communication including phone calls, voice messages, emails, texts, and online appointment requests.
Provide information on clinic services, hours, and policies.
Process client check-ins and check-outs.
Handle new client registration, including forms and software entry.
Prepare and distribute new client folders.
Maintain cleanliness of reception and waiting areas.
Schedule appointments and coordinate urgent or emergency appointments, securing deposits when necessary.
Send appointment reminders and confirmations.
Create and update patient records.
Obtain and enter medical records from other veterinary offices.
Verify and update client contact information.
Scan or upload documents.
Follow up on returned reminder cards to obtain correct client information.
Relay messages between veterinarians, technicians, and pet owners.
Notify clients about prescription, lab result, or pet readiness for pickup.
Conduct follow-ups with clients post-appointment or procedure.
Respond to online reviews and discuss feedback with clients.
Order and track front desk supplies.
Assist with coordinating referrals to specialty clinics.
Provide support to assistants with tasks such as laundry, mail, deliveries, and cleaning.
Perform basic computer tasks including typing, MS Office, PDF, email, and attachments.