Veterinary Customer Service Representative

Alliance Animal Health•Inman, SC

8d•$18 - $20•Onsite

About The Position

Creature Comforts Animal Emergency Clinic is a new addition to the Creature Comforts Veterinary Resorts and Suites in Inman, SC. CCVRS has united some of the finest talent in the Upstate area for Veterinary Care, and we are excited to extend our reach to include Emergency Services! Our new hospital teams aims to be a trusted partner in the lives of pets while offering the highest in quality of innovative medicine for pets experiencing urgent medical situations. Our hours of operation are: Monday - Thursday: 5 pm - 12 am midnight, Friday - Monday: 24 hours.

Requirements

Customer-oriented service representative
Act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Patient, empathetic and passionately communicative
Confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints
Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
Experienced Receptionist or Customer Service Representative with a minimum of 1-year veterinary experience preferred, but not required
Compassionate and calm team-player
The ability to multi-task
Strong communication skills
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset
Must be able to withstand unpleasant odors and noises
May be exposed to bites, scratches, animal waste and potentially contagious diseases

Nice To Haves

1-year veterinary experience

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Be comfortable with various medical outcomes

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applicable to licensed employees)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses