Veterinary Customer Service Representative

Alliance Animal Health•Ventura, CA

8d•Onsite

About The Position

Horizon Veterinary Specialists, founded in August 2018, is a state-of-the-art 24/7 emergency and critical care facility serving small animal patients. We are a growing practice looking for skilled, caring, and compassionate people to join our team. Our receptionists play a crucial role in maintaining the visual appeal of the hospital reception area, greeting and welcoming clients and patients, answering questions, triaging concerns, scheduling appointments, checking clients in and out, and processing payments. This role requires providing friendly emotional support in a compassionate and discreet manner during times of need, and comfort with various medical outcomes. The position involves working in an environment that may have unpleasant odors and noises, and potential exposure to bites, scratches, animal waste, and contagious diseases. Horizon offers opportunities for growth, development, and patient/client service through virtual and hands-on training.

Requirements

Minimum 1 year of veterinary experience preferred or 3+ years customer service experience in other fields
Compassionate, calm team player with a positive attitude
Exceptional multitasking abilities
Strong communication skills
Highly organized
Excellent computer proficiency
Self-motivated, with a desire to continuously learn and grow in your role
Ability to handle emotionally charged situations with professionalism and resilience
Excellent written and verbal communication skills, especially in difficult or emotional circumstances
Comfortable working in a veterinary environment—must not be squeamish
Ability to adapt quickly to changing situations and manage multiple priorities effectively

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients
Process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Be comfortable with various medical outcomes

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applicable to licensed employees)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses