Veterinary Customer Service Representative
About The Position
Horizon Veterinary Specialists, founded in August 2018 by five board-certified veterinarians, aims to drive positive influence in the veterinary community. With a state-of-the-art facility, a culture centered on inclusion and education, and a passion for excellent medicine, Horizon is committed to serving patients and clients, while supporting the dedicated professionals in veterinary medicine. Our 24/7 emergency and critical care team serves small animal patients across Ventura and surrounding counties, accepting walk-ins and referrals. We have a large, fully equipped, multi-unit ICU that includes an isolation ward and quiet rooms. Our emergency department team is fortunate to have access to our Internal Medicine department six days a week, for consultation and supportive services. We are a growing practice who is always looking for skilled, caring and compassionate people to join our team! Our team at Horizon Veterinary Specialists works in a collaborative, yet driven environment which provides abundant opportunities for growth, development, and patient/client service. We understand and embrace the importance of every pet as a family member and treat each one with the utmost care.
Requirements
- Minimum 1 year of veterinary experience preferred or 3+ years customer service experience in other fields
- Compassionate, calm team player with a positive attitude
- Exceptional multitasking abilities and strong communication skills
- Highly organized with excellent computer proficiency
- Self-motivated, with a desire to continuously learn and grow in your role
- Ability to handle emotionally charged situations with professionalism and resilience
- Excellent written and verbal communication skills, especially in difficult or emotional circumstances
- Comfortable working in a veterinary environment—must not be squeamish
- Ability to adapt quickly to changing situations and manage multiple priorities effectively
Responsibilities
- Maintain the visual appeal of the hospital reception area
- Greet and welcome clients and patients
- Answer questions and triage client concerns
- Answer calls or emails and direct to the appropriate party for resolution
- Schedule appointments to maximize efficiency and daily flow
- Check in and check out clients and process payments
- Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
- Must be comfortable with various medical outcomes
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applicable to licensed employees)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
