Veterinary Customer Service Representative - Columbia, IL

Mueller Veterinary Services • Columbia, IL

4d • Onsite

About The Position

Mueller Veterinary Services is seeking a friendly and dedicated Veterinary Customer Service Representative to join their welcoming hospital team. This is a part-time role in a 5-doctor mixed animal practice. The ideal candidate loves animals and enjoys helping people. The team is passionate, close-knit, and fosters a family-like atmosphere with a focus on teamwork and support. They are dedicated to providing individualized care for clients and patients.

Requirements

• Strong customer service and communication skills
• Love for animals and passion for client care
• Ability to multitask in a fast-paced environment
• Team-oriented mindset and positive attitude
• Attention to detail and organizational skills

Nice To Haves

• Animal health knowledge

Responsibilities

• Manage multiple phone lines professionally and efficiently
• Schedule appointments and assist clients with questions
• Greet clients and patients warmly
• Process payments and maintain accurate records
• Help maintain a clean and comfortable reception area
• Support clients and patients with exceptional customer service
• Assist the veterinary team with daily front desk operations

Benefits

• Competitive pay
• 401(k) matching
• Tuition support
• Referral bonuses
• Comprehensive medical, dental, and vision coverage
• Supplemental insurance options
• Up to three weeks of paid parental leave
• Generous PTO
• Employee discounts
• Quarterly team bonuses
• Continuing education allowance
• Uniform allowance
• Six paid holidays
• Employee Assistance Program
• Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Supportive leadership
• Family-friendly workplace atmosphere
• Opportunities for training and professional growth
• A close-knit team that genuinely enjoys working together
• Meaningful connections with clients, patients, and the community

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed