Veterinary Customer Service Representative
About The Position
Saint Francis Animal Hospital is seeking a Veterinary Customer Service Representative to join their team. This role is responsible for maintaining the visual appeal of the hospital reception area, greeting and welcoming clients and patients, answering questions and triaging client concerns, handling calls and emails, scheduling appointments, and checking clients in and out while processing payments. The representative will also provide emotional support to clients during difficult times and must be comfortable with various medical outcomes. The role requires the ability to withstand unpleasant odors and noises, and may involve exposure to bites, scratches, animal waste, and potentially contagious diseases. The hospital offers opportunities for growth through virtual and hands-on training and continuing development.
Requirements
- Minimum of 1-year veterinary experience preferred
- Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
- Highly organized and possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset
Responsibilities
- Maintain the visual appeal of the hospital reception area
- Greet and welcome clients and patients
- Answer questions and triage client concerns
- Answer calls or emails and direct to the appropriate party for resolution
- Schedule appointments to maximize efficiency and daily flow
- Check in and check out clients and process payments
- Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
- Be comfortable with various medical outcomes
- Withstand unpleasant odors and noises
- Be prepared for potential exposure to bites, scratches, animal waste and potentially contagious diseases
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
