Veterinary Customer Service Representative
About The Position
Saint Francis Animal Hospital is seeking a Veterinary Customer Service Representative to join their team. This role is responsible for maintaining the visual appeal of the hospital reception area, greeting and welcoming clients and patients, answering questions, and triaging client concerns. The representative will also handle calls and emails, schedule appointments efficiently, and manage check-in and check-out processes, including payment processing. A key aspect of this role is providing compassionate emotional support to clients during difficult times, requiring comfort with various medical outcomes. The position may involve exposure to unpleasant odors, noises, bites, scratches, animal waste, and potentially contagious diseases. The hospital offers opportunities for growth through virtual and hands-on training and continuing development.
Requirements
- Minimum of 1-year veterinary experience preferred
- Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
- Highly organized
- Possess computer skills
- Self-starter with the desire to continue to advance your knowledge and skillset
- Authorization and completion of a satisfactory background check
Responsibilities
- Maintain the visual appeal of the hospital reception area
- Greet and welcome clients and patients
- Answer questions and triage client concerns
- Answer calls or emails and direct to the appropriate party for resolution
- Schedule appointments to maximize efficiency and daily flow
- Check in and check out clients
- Process payments
- Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
- Be comfortable with various medical outcomes
- Withstand unpleasant odors and noises
- Handle potential exposure to bites, scratches, animal waste and potentially contagious diseases
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
