Veterinary Customer Service Representative

Alliance Animal Health•Vass, NC

7d•Onsite

About The Position

Our mission at Small Animal Emergency Services is simple: provide exceptional emergency and critical care for the pets of Vass, NC while simultaneously offering comfort, compassion, and support to the people who love them. We are committed to maintaining a clean, welcoming, and professional environment where both our patients and team members can thrive. Our busy emergency hospital sees an average of 500 patients each month and is equipped with advanced diagnostic and treatment capabilities; including an in-house IDEXX laboratory, digital radiography, ultrasound, endoscopy, and therapeutic laser technology. This allows our team to deliver high-quality, timely care for a wide variety of cases! No two shifts are ever the same. Our medical team manages everything from minor injuries and routine emergencies to complex critical cases, such as septic ruptures, orthopedic trauma, cardiac arrest, and more. The diverse caseload offers continual opportunities to challenge and expand your clinical skills while making a meaningful impact on the lives of pets and their families. If you're looking for a collaborative, fast-paced environment where medicine is rewarding, cases are varied, and every day brings new opportunities to learn, we'd love to meet you!

Requirements

Minimum 1+ years of veterinary receptionist experience preferred
Minimum 1+ years experience in any customer service field required
Compassionate, calm team player with a positive attitude
Exceptional multitasking abilities and strong communication skills
Highly organized with excellent computer proficiency
Self-motivated, with a desire to continuously learn and grow in your role
Ability to handle emotionally charged situations with professionalism and resilience
Excellent written and verbal communication skills, especially in difficult or emotional circumstances
Comfortable working in a veterinary environment—must not be squeamish
Ability to adapt quickly to changing situations and manage multiple priorities effectively

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Must be comfortable with various medical outcomes

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation + Shift Differential Opportunities
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses