Veterinary Coordinator
About The Position
Our Dentistry & Ophthalmology Coordinator will elevate our department’s client experience and improve upon treatment plan compliance and fee capture. Our Coordinator will be the point of contact for dentistry and Ophthalmology clients when a medical team member is not immediately available. They are our point of contact for DVMs requesting to speak with our dentist (when Dr. Babbitt is not immediately available) or Ophthalmologist (when Dr. Fuchs is not immediately available). Our Coordinator will provide Dentistry & Ophthalmology clients with the time and attention they need (which allows the nursing team to focus primarily on patient care).
Requirements
- Available to work Monday - Friday between the hours of 8am – 6pm
- Previous veterinary medicine experience is required
- Experience auditing medical records
- Demonstrated history of handling escalated client concerns
- Strong communication and positive customer service skills
Nice To Haves
- Knowledge of dental surgeries, treatments, and at home care.
Responsibilities
- Available to the Dentistry and Ophthalmology Departments to coordinate patients’ care.
- Handles complicated or time-consuming financial conversations with specialty clients, relieving the dentist & ophthalmologist or his/her team so they can move onto the next patient or procedure.
- Assist CSRs with in-depth phone calls from clients and PVMs to discuss and answer detailed questions about services.
- Assists with disruptive clients or upset clients, preventing escalation.
- Audits all current/open invoices for hospitalized dentistry & ophthalmology patients. Audits closed invoices as a KPI, producing management reports monthly.
- Participates in department level meetings.
- Have a good knowledge of dental surgeries, treatments, and at home care.
- Work collaboratively with the entire VVC specialty staff
- Create estimates for dental treatments and procedures.
- Present treatment plans to client
- Schedule add-on consults/rechecks/treatments/emergencies per specialist approval
- Assist nursing team with call-backs
- Ensure all dental and ophthalmology cases are scheduled in a timely manner per the clinicians’ standards and availability.
- Aid clients with insurance companies.
- Provide medical updates to owners if nursing staff are unavailable to do so
- Assist clients with questions regarding paperwork.
- Assist nursing team by checking team voicemails, conveying message to the correct team member, and returning phones calls as needed.
- Check department voicemail throughout the day.
- Take as many calls for the dentistry and ophthalmology departments as possible (to avoid sending clients to voicemail)-timely resolution of client concerns/request.
- Ensure records are complete for next day appointments and follow up with appropriate PDVMs as needed.
- Performs all other duties as assigned.
Benefits
- Medical, Dental, Vision
- 401(k)
- Paid Time Off
- CE Allowance + Free VetBloom (RACE-approved CE) access
- Veterinary Technician scholarship opportunities
- VTNE and/or license reimbursement
- Uniform allowance
- Employee pet discount
- Disability & Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
