Veterinary Specialty Coordinator

Ethos Veterinary Health • Dublin, CA

2d • $24 - $26 • Onsite

About The Position

The Specialty Client Service Coordinator (SCSC) provides administrative and client service support for the specialty teams by coordinating patient care, managing medical records, facilitating scheduling, and ensuring timely communication with clients and clinical staff. This role is essential in maintaining an efficient workflow while delivering exceptional client service.

Requirements

• High school diploma
• 1+ years of clinical experience in the veterinary industry.
• Strong organizational and time management skills.
• Excellent attention to detail.
• Exceptional customer service and communication skills.
• Ability to prioritize multiple competing tasks in a fast-paced environment.
• Experience with ezyVet
• Collaborative approach to working with multidisciplinary clinical teams.
• Ability to maintain confidentiality and professionalism while handling sensitive patient information.

Responsibilities

• Review all incoming medical records to ensure they are complete and ready for the clinical team.
• Assist clinical teams with scheduling future appointments for patients.
• Partner with the clinical team and leads to ensure timely collection and verification of initial deposits, appointment payments, and outstanding balances, and assist with client checkout.
• Manage specialty team emails and review and respond to client callback requests.
• Answer incoming calls and provide timely, professional assistance to clients and team members.
• Operate as a liaison between front-of-house staff, clients, doctors, referring vets, and clinical staff to ensure all client interface and patient care occurs in a timely manner
• Manage the specialty department's schedules and review medical records to ensure all appointments are scheduled appropriately

Benefits

• health insurance (medical, dental, vision)
• retirement benefits
• paid time off (including sick leave and vacation)
• short-term and long-term disability
• life insurance
• Relocation assistance available for qualified candidates
• $2,000 annual CE allowance, plus access to thousands of courses through VetBloom
• Financial support and onsite mentorship toward pursuit of RVT.
• $160 annual scrub allowance
• Health and wellness programs
• Opportunities for growth and advancement
• Health, dental, and vision insurance
• Flex-spending accounts
• 401(k)
• Employee Assistance Program
• 3 weeks accrued paid time off
• Up to 50% off pet care benefits
• Monthly birthday celebrations and employee appreciation events in a culture-focused hospital environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED