Veterinary Referral Coordinator

BluePearl Vet, LLC•Portland, OR

1d•$24 - $28•Onsite

About The Position

BluePearl Specialty + Emergency Pet Hospital is looking for an experienced Full-Time Weekend Specialty Referral Coordinator to join our team in Northeast Portland, OR! This role ensures the effective, client-focused management of all referrals for the assigned service(s). As a Veterinary Referral Coordinator, you will serve as the primary point of contact for referred clients, managing their referral from the originating appointment through the close of the case.

Requirements

Experienced Full-Time Weekend Specialty Referral Coordinator
Excellent customer service skills
Ability to provide advice, guidance, comfort, and support to peers
Seeking an opportunity to work with veterinary medicine professionals
Seeking an opportunity with a team that inspires growth working in a collaborative environment
Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Responsibilities

Schedule new appointments for the assigned specialty ensuring DVM(s) have a record of new appointments.
Resolve any case-related concerns prior to appointment.
Maintain assigned specialty service(s) email and follows departmental email triage procedures.
Gather pertinent information to ensure the client understands financial obligations.
Act as the primary point of contact for clients and potential clients in their assigned specialty service(s).
Perform post-procedural and post-surgical phone call follow-up with clients.
Receive, process, and fill prescription requests, with DVM approval, for assigned specialty services(s).
Work with primary DVMs regarding requests and routine questions.
Provide primary care DVMs bloodwork/test results to keep them informed regarding referred clients.
Ensure necessary communication regarding treatment is provided timely and documented appropriately.
Provide support to clinical staff to facilitate the administrative components of clinical referrals for various services.

Benefits

Trupanion pet insurance
Discounts for pet treatments, procedures, and food
Annual continuing education allowance
Free continuing education sessions
BluePearl University for training
Access to over 2,000 medical journals for clinicians
Medical, dental, vision, and life insurance options
Parental leave benefits
Flexible work schedules
401k and retirement planning
Paid time off
Floating holiday plans
Health and well-being resources (stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills)