Veterinary Clinic Assistant-VIP Petcare

Tractor Supply Company•Naperville, IL

32d

About The Position

The Veterinary Clinic Assistant provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels. The position is part of the VIP Petcare team and supports veterinary clinics by assisting with procedures, medication and sample handling, customer service, product recommendations, inventory, and clinic operations. Part- and full-time positions are available. The role may involve community clinics and mobile veterinary services, including driving a company van to and from clinic locations, loading and unloading it, and working outdoors. Work can involve long days in the field, varied weekdays and times, weekends, and occasional overnights.

Requirements

Must be at least 18 years old.
Valid driver’s license and successful VIP Petcare Pass MVR Check.
Reliable transportation to and from work.
Previous customer service sales experience.
High school diploma or equivalent.
Able to work weekends, varied weekdays and times, and occasional overnights.
Able to drive a company vehicle for long hours and across various terrain and weather conditions.

Nice To Haves

Professional appearance and positive conduct.
Punctuality and dependability.
Ability to navigate computer software and devices, including iPads and Bluetooth devices.
Strong organizational, problem-solving, and analytical skills.
Ability to work within a team to meet team goals and objectives.
Comfort approaching customers at host locations to educate them about the clinics.
Ability to adapt to changing priorities.

Responsibilities

Collect payments, dispense and label medication, and review discharge paperwork with pet parents.
Safely restrain or hold pets for wellness procedures, including vaccines, nail trims, and microchipping.
Collect and prepare blood and fecal samples for laboratory testing.
Drive vans responsibly to and from clinics and load and unload them upon arrival and departure for community clinics.
Recommend services and products for pets based on their lifestyles and an understanding of canine and feline diseases.
Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between pets.
Maintain accurate product counts and manage expiration dates for vaccines and products.
Promote a culture of safety and reinforce the company’s values and brand promise with pet parents, partners, and team members.
Answer pet parents’ questions and assist them through the clinic process.
Work toward manager-set goals, including dollars per pet, pets per clinic, preferred products, and microchips sold.
Scan pets for microchips.
Prepare canine and feline vaccines.
Establish and maintain effective relationships with pet parents and partners.
Perform other duties as assigned.